Refunds & cancellation

Last updated: 31 October 2026

How billing works

Crestmail uses Razorpay Checkout for one-time order payments that activate or renew a subscription period (monthly or annual). We do not store card numbers. Prices are INR excluding GST unless invoices state otherwise.

Cancellation

• Cancel at period end (default): sending remains available until the paid-through date, then access to new sends stops.
• Cancel now: entitlement ends immediately and new sending is blocked.

Owners manage this on Billing.

Refunds

Trial periods are free and do not require payment. For paid periods, refunds are generally not issued for unused email allowance or mid-cycle cancellations after a successful payment. If a charge was duplicated or clearly erroneous, contact support@crestnova.in within 7 days with the Razorpay payment id. Chargebacks should be a last resort after contacting us.

Plan changes

Changing plan or interval starts a new paid period from payment time (no automatic proration). Renewing the same plan extends the current subscription row.