Data retention

Last updated: 31 October 2026

This describes how long Crestmail keeps Crestmail data. It is not legal advice.

While your workspace is active

• Contacts, campaigns, jobs, and suppressions: retained until you delete them or erase the workspace.
• Mailbox OAuth tokens: retained while the mailbox stays connected; removed on disconnect.
• Reply snippets: short plain-text excerpts for classification/UI; not full mailbox archives.
• Open/click signals (if enabled): retained with the workspace; used for approximate engagement only.
• Billing records / Razorpay references: retained as needed for accounting, tax, and dispute handling.

After workspace erasure

Owner-initiated workspace deletion removes cascaded app data for that workspace. Limited erasure audit metadata and billing payment references may remain as required for compliance. Backups may persist for a short operational window before expiry.

Exports

Owners/admins can export contacts CSV and owners can download a workspace JSON bundle from Settings. Activity CSV is available from Responses. See also Privacy.

Questions: support@crestnova.in